Frequently asked questions
Everything you need to know before you order.
- What is Growellen?
- Growellen grows and ships farm-fresh products direct to consumers. Select products are also available Fulfilled by Amazon for Prime shipping.
- Do I need an account to order?
- No — checkout as a guest with just your email and shipping address. Creating an account lets you track order history and manage subscriptions.
- How does shipping work?
- Orders ship after harvest/preparation. Flat-rate shipping applies below our free-shipping threshold, shown at checkout and in your cart.
- Can I subscribe for recurring delivery?
- Yes — eligible products have a "Subscribe & save" option on their product page. You can manage or cancel a subscription anytime from your account.
- Why buy on Amazon instead of direct?
- Some customers prefer Prime shipping or already shop on Amazon. Products marked "Also on Amazon" are the same quality, fulfilled by Amazon.
- Is my payment information secure?
- All payments are processed by Stripe. We never see or store your card details.
- How do I check my order status?
- If you created an account at checkout, sign in and visit Orders in your account. Guest orders receive status updates by email.